In a strategic move to enhance operational efficiency, Hyatt Hotels Corporation has selected Oracle’s OPERA Cloud as its global property management system (PMS). This cloud-based platform will manage data across more than 1,000 Hyatt properties, streamlining operations through Oracle Cloud Infrastructure (OCI).
With OPERA Cloud, Hyatt aims to deliver personalized guest experiences via real-time data insights, mobile capabilities, and enhanced flexibility for hotel staff. The system’s scalability allows Hyatt to innovate rapidly while ensuring secure, seamless service improvements across its global portfolio.
This adoption aligns with Hyatt’s broader commitment to digital transformation, focusing on enhancing guest satisfaction through tailored services and improved operational performance. OPERA Cloud’s pre-integrated features make it easier for Hyatt to adapt to evolving hospitality demands, offering support for global property management, loyalty programs, and enhanced guest interactions.
Hyatt expects that the implementation of Oracle OPERA Cloud will allow them to better manage reservations, streamline the guest check-in process, and provide staff with tools to deliver more proactive and personalized services. With access to centralized data, Hyatt properties can now operate more efficiently, providing a consistent, high-quality experience for guests worldwide. This partnership also reflects a focus on sustainability, with the cloud platform reducing on-premise hardware reliance.
By shifting to Oracle’s cloud-based solution, Hyatt reinforces its strategy to lead in technological innovation in the hospitality industry, positioning itself to cater to the modern traveler with flexibility, security, and personalized service.
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