Qatar Airways Enhances Passenger Experience with Innovative In-House Application for Cabin Crew

Qatar Airways has rolled out a ground-breaking in-house application, revolutionizing the in-flight experience by enabling Cabin Crew to provide personalized services to passengers. In its initial phase, the application delivers real-time insights on flight information, customer details, and service information, allowing Cabin Crew to access passengers’ profiles, including privilege club members and oneworld members. This integration extends to special service requests and preferences, ensuring a more personalized and seamless journey with the award-winning airline. Additionally, the application equips Cabin Crew with up-to-date digital training materials.

Qatar Airways is set to achieve a significant milestone in its digital transformation, aiming to provide more than 15,000 mobile devices to Cabin Crew in the coming months. The airline plans to implement the new project in multiple stages, with future expansions to Hamad International Airport and other overseas airports and lounges. This expansion aims to integrate passengers’ unique itineraries and requirements across all touchpoints.

Engr Badr Mohammed Al Meer, Qatar Airways Group Chief Executive Officer, expressed enthusiasm about the airline’s digital evolution, stating, “We, at Qatar Airways, are incredibly excited to introduce a new phase in the airline’s digital transformation, especially one that will enhance our world-class onboard experience.”

The airline’s commitment to digital solutions extends beyond improving efficiency; it also reflects a dedication to reducing paper waste and adopting more sustainable practices. Qatar Airways has taken significant steps in its digital transformation, including collaboration with Google Cloud to explore data analytics and artificial intelligence solutions for enhanced customer experiences and sustainability.