Aberdeen Airport Deploys AI Digital Assistant to Enhance Passenger Experience

Aberdeen Airport has introduced an AI-powered digital assistant to improve the passenger experience. 

This innovative tool aims to provide travelers with instant, accurate information and support, streamlining their journey through the airport.

Key features of the AI digital assistant include:

• Real-time Flight Information: Passengers can access up-to-the-minute details on flight arrivals, departures, delays, and gate changes.
• Wayfinding Assistance: The assistant provides interactive maps and step-by-step directions to navigate the airport, locate amenities, and find gates.
• FAQ and Support: Travelers can get answers to common questions about airport services, security procedures, baggage allowances, and more.
• Personalized Recommendations: The AI can offer tailored suggestions based on individual travel itineraries and preferences, such as nearby restaurants, shops, and lounges.
• Multilingual Support: The assistant is available in multiple languages to cater to international travelers.

Aberdeen Airport’s investment in AI technology reflects its commitment to innovation and customer satisfaction. By providing passengers with seamless access to information and support, the airport aims to reduce stress, improve efficiency, and create a more enjoyable travel experience.

Key Takeaways:

• AI-powered digital assistant for passenger support
• Real-time flight info, wayfinding, and FAQs
• Personalized recommendations and multilingual support
• Aims to improve efficiency and customer satisfaction