Hyatt Names Danny Miles as Chief Digital & Information Officer

The veteran technology executive joins as Hyatt merges its digital and technology organizations into a single operating unit.

Hyatt has appointed Danny Miles as chief digital and information officer, a newly created leadership role that brings together Hyatt’s Digital and Technology organizations under one roof, the company said.

The structure change is significant: many hospitality companies still separate “digital” (web, apps, loyalty touchpoints) from “IT” (infrastructure, PMS systems, integrations). Fusing them under one executive is the sort of move companies make when they want one owner accountable for how everything digital actually runs — booking engines, property systems, data pipelines and guest-facing apps.

Miles arrives at a pivotal time in hotel tech:

• Hotel booking is increasingly contested by AI assistants, metasearch and direct-booking campaigns — making the app and web experience a battlefield
• Data pipelines, loyalty integration and property-level tooling have become competitive advantages for brands that get them right
• Guest expectations for personalization are rising, and delivering them requires tight unification between marketing platforms and core systems

The appointment is also part of a wave of fresh executive muscle across the industry’s tech ranks this month, including other brand-level digital and development appointments reported by Lodging in its weekly comings-and-goings roundup. For Hyatt, installing a leader over a combined Digital + Technology organization signals that the company is outsourcing less and insourcing more of how its guest experience gets built.

For hoteliers in Hyatt’s ecosystem — from asset owners to franchisees — expect more integrated tooling and faster iteration cycles from World of Hyatt and the company’s property-level systems as the new structure beds in.