British Airways Restructures Its Top Management Team As Recovery Continues

British Airways has hired four new executives to its management committee as it works to recover from the Covid-19 pandemic. Calum Laming is appointed director of the business recovery, where he will lead the company’s mission to rebuild its global network, resources, and operations following the pandemic, as well as ensure the company has the resilience and agility required in a dramatically changed aviation landscape in the years ahead.

Michelle Lydon has been chosen as the company’s new chief people officer. She will be joining British Airways shortly after leaving QinetiQ, a global authority in defense, aerospace, and security, where she was the group human resources director. Lydon will oversee British Airways’ people and people transformation strategy, as well as learning and development, reward, strategic resourcing, recruiting, and employee and industrial relations.

During the pandemic, Colm Lacy and Tom Stevens served as acting chief commercial officers and directors of brand and customer experience, respectively. Both positions have already been confirmed.

Lacy started working for British Airways in 1997 as a finance analyst, Stevens joined British Airways on the graduate scheme in 2011, initially working in the procurement team before moving to the customer and operational roles.

Both have been on the management committee since 2021 and will continue to lead the airline’s digital-first, customer-centric strategy to ensure the airline delivers for its customers as it moves out of the pandemic.

Announcing the appointments, British Airways chief executive, Sean Doyle, said: “I’m incredibly pleased to welcome Calum and Michelle to British Airways and confirm Colm and Tom in their roles to help us deliver our new vision for the business.

“As we recover from the global pandemic, there’s never been a more important time to have a determined, ambitious and supportive leadership team that will put our people and our customers at the heart of everything we do.”