BWH Hotel Group, which has almost 300 independent hotels in the United Kingdom, polled 2,832 customers, who unanimously stated that they would refuse to stay at a hotel that eliminated Covid safety precautions.
Despite the changes in government regulations, over 80% of visitors polled said they prefer hotels to continue using Covid risk precautions such as social distant seating, mask-wearing and contactless check-in.
“Hoteliers need to weigh the concerns of guests with commercial business decisions,” said Rob Paterson, CEO of BWH Hotel Group GB, of the results. “We have urged our hoteliers to study and absorb all of the new guidelines from the government and UK Hospitality ahead of the regulations changing so that they can make decisions that safeguard their staff and guests while also ensuring they have a pleasant stay this summer.”
“Anecdotally, several of our hotels have told us that they will maintain most Covid safety procedures in place to ensure that their customers’ vacations are safe as possible. We completely endorse and encourage this technique across all our properties.”
According to the statistics, one area where hotel customers appear to embrace change is room cleaning.
Many hotels do not service guestrooms for short stays (3 nights) in order to reduce the amount of time spent in guest bedrooms. According to the poll, 42% of visitors would like their rooms cleaned daily, while 58% would like it to be done on departure.
Surprisingly, less than a third of visitors would welcome the reintroduction of buffet breakfast, with 69% preferring to be served at socially distant tables.