By using an e-Document system, Korean Air has begun a full-scale digitalization of travel papers (e-DOC). As a result, the flag carrier becomes the world’s first airline to deploy such a system.
Customers will be able to fill out 23 different sorts of documentation on their digital devices, including pet transportation declaration, unaccompanied minor, and health condition declaration forms.
Furthermore, information obtained during the reservation process, such as email address, contact information, and frequent flyer number, will be instantly reflected on the paperwork, easing the document fill-out procedure even further.
Customers’ data will be carefully maintained on a secure server. Data saved on the server will be available in real-time via dedicated terminals in local and international locations.
“The introduction of the e-DOC system is the result of Korean Air’s efforts to enhance customer-centered services as a leading global airline. We plan to actively engage in ESG management and further improve customer convenience by providing innovative solutions,” said Seungbum Lee, Korean Air’s chief customer service officer.