UK Hospitality Impact Study 2023: Only 27% of Travelers Rebooked Hotels

Agilysys announced the results of the 2023 UK Hospitality Impact Study. The key findings of the survey were as follows:

• Only 27% of UK travelers rebooked their hotel last year amid the cost-of-living crisis.
• 📉 85% of UK consumers, surveyed by an undisclosed entity, altered holiday plans due to the cost-of-living crisis.
• 💰 44% of surveyed UK consumers reduced leisure spending, with 41% traveling less.
• Strategies to combat the cost-of-living crisis included taking fewer holidays (38%) and opting for staycations (16%).
• Factors influencing rebooking decisions: reducing wait times (64%), tailoring experiences (62%), and a strong loyalty program (62%).
• For those who rebooked, key reasons included exceptional experiences (48%), friendly staff (42%), and tailored touchpoints (24%).