Agilysys announced the results of the 2023 UK Hospitality Impact Study. The key findings of the survey were as follows:
- Only 27% of UK travelers rebooked their hotel last year amid the cost-of-living crisis.
- 📉 85% of UK consumers, surveyed by an undisclosed entity, altered holiday plans due to the cost-of-living crisis.
- 💰 44% of surveyed UK consumers reduced leisure spending, with 41% traveling less.
- Strategies to combat the cost-of-living crisis included taking fewer holidays (38%) and opting for staycations (16%).
- Factors influencing rebooking decisions: reducing wait times (64%), tailoring experiences (62%), and a strong loyalty program (62%).
- For those who rebooked, key reasons included exceptional experiences (48%), friendly staff (42%), and tailored touchpoints (24%).
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